Saks Fifth Avenue Return Policy is designed to make sure customers are satisfied with their purchases and have a pleasant shopping experience. Saks Fifth Avenue offers a generous return policy with no time limit for returns. Customers can return items in original condition and with original tags attached, for a full refund or exchange.
Online Purchases
Online purchases can be returned or exchanged within 45 days of purchase. The customer must provide a valid proof of purchase such as an order number, credit card statement, or email receipt. Refunds will be issued to the original form of payment. If the item is returned after 45 days, a store credit will be issued. All returns must be in original condition with tags attached.
In-Store Purchases
In-store purchases can be returned or exchanged within 30 days of purchase. The customer must provide a valid proof of purchase such as an order number, credit card statement, or email receipt. Refunds will be issued to the original form of payment. If the item is returned after 30 days, a store credit will be issued. All returns must be in original condition with tags attached.
Sale Items
Sale items can be returned or exchanged within 14 days of purchase. The customer must provide a valid proof of purchase such as an order number, credit card statement, or email receipt. Refunds will be issued to the original form of payment. If the item is returned after 14 days, a store credit will be issued. All returns must be in original condition with tags attached.
Final Sale Items
Final sale items cannot be returned or exchanged. All sales are final.
Damaged or Defective Items
If an item is received damaged or defective, the customer must contact Saks Fifth Avenue Customer Service within 14 days of purchase to receive a replacement. The customer must provide a valid proof of purchase such as an order number, credit card statement, or email receipt. If the item is not reported within 14 days, the item will not be eligible for replacement.
Return and Exchange Process
Online Purchases
- Visit the returns page on SaksFifthAvenue.com.
- Select the item you would like to return or exchange.
- Print a prepaid return label.
- Pack the item and return label in the original packaging.
- Drop off the package at a designated shipping location.
- You will receive an email notification when your return or exchange is processed.
In-Store Purchases
- Visit the returns page on SaksFifthAvenue.com.
- Select the item you would like to return or exchange.
- Print the return form.
- Bring the item and return form to a Saks Fifth Avenue store.
- A store associate will process the return or exchange.
- You will receive an email notification when your return or exchange is processed.
Saks Fifth Avenue Return Policy is designed to make sure customers are satisfied with their purchases and have a pleasant shopping experience. Returns are accepted within 45 days of purchase for online orders and within 30 days for in-store orders. Sale items can be returned or exchanged within 14 days of purchase. Final sale items cannot be returned or exchanged. Damaged or defective items must be reported within 14 days of purchase to be eligible for replacement.
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